Position Title: Managing Director of Consulting
Employer: Iron Mountain
Degree/Year: MLIS, 2003

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Sue Trombley


"I am constantly challenged to think about how mobile devices, big data, the cloud, etc. can make a difference in the management of information."

Sue Trombley says earning an undergraduate degree in Botany, specifically, classical taxonomy “should have been an indication [she] was bound for a career in information management!” Sue, however, spent many years in the software world and was involved in all aspects of an evolving business: marketing, finance, human resources, product development. When the company she worked for was eventually sold, Sue states “there was no doubt that I wanted to pursue a degree at the iSchool.”

The courses Sue took at the iSchool, in particular those taught by Dr. Pat Galloway and Dr. Susan Cisco, launched Sue into her Records and Information Management Career. The Introduction to Records Management Course, taught by Dr. Susan Cisco, helped lay a powerful groundwork for Sue to build on in her career.

Sue continues to reflect on her positive experiences at the iSchool, stating that: “a source of great pride for me comes from work that I did as independent studies and internships while at the iSchool.” She assisted with the arrangement of the O’Henry materials at the Austin History Center, giving visitors from around the world access to valuable primary research materials, and recently was cited in two books (one fiction and the other non-fiction) as a result of her work preserving and arranging the materials of Alice Kober, a “previously undervalued, but brilliant woman.”

After graduating from the iSchool, Sue took a position as the New Media Archivist for the Harcourt Publishing Company in Austin, a position she held for a year before becoming a Program Manager at Iron Mountain, a global records and information management company. Having stayed at Iron Mountain for nine years, Sue is now the Managing Director of Consulting, where she oversees a group of consultants who develop Records and Information Management programs for clients. Sue and her team manage the development of records classification schemes, conduct legal research, build international records retention schedules, and much more. Sue’s work “requires constant input from customers and some travel.” In addition to managing a team, Sue provides thought leadership for all of Iron Mountain by blogging, speaking at events, and was recently on live radio in Washington DC. She remains professionally active in the records management field, and is Vice President of the local Chapter of ARMA (Association of Records Managers and Administrators).

When asked for advice for current iSchool students and recent graduates, Sue recommends broadening one’s horizons: “There are so many exciting employment opportunities in the corporate world, and the federal government, for records and information management professionals who can help solve immediate challenges in managing information through its lifecycle.” She also advises getting involved in professional development early, and to take advantage of reduced student fees to join professional organizations, such as ARMA.

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