Management Resources

We've compiled a great list of management-related publications that are helpful for anyone looking to become a manager in libraries and related fields. We've broken the list down by category; you can jump directly to a section by choosing it below.

To make digesting all this content easier, graduate students in a management class taught here at the iSchool have graciously supplied annotations for many of the papers and books below. These annotations are supplied as topical lists broken down into introductory and advanced reading sets. You can view these annotations in the students section.

Texts

Managing in the Information Age. Ann Prentice. Scarecrow Press, 2005.

The Knowing Organization: How Organizations Use Information to Construct Meaning, Create Knowledge, and Make Decisions. Chun Wei Choo. 2nd edition. Oxford University Press, 2006.

Becoming A Master Manager: A Competency Framework. Robert E. Quinn, Sue R. Faerman, Michael P. Thompson, Michael R. McGrath. 3rd Edition. John Wiley & Sons, Inc., 2003.

Library and Information Center Management. Robert Stueart and Barbara Moran. 6th edition. Libraries Unlimited, 2002.

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Purpose and value of management

Bhatt, G. D. (2002). Management strategies for individual knowledge and organizational knowledge. Journal of Knowledge Management, 6(1): 31-39.

Bordia, P. (2006). Managers are aliens! Group and Organization Management, 31(5): 601-621.

Eikenberry, A. & Kluver, J. (2004) The marketization of the nonprofit sector: civil society at risk? Public Administration Review, 64 (2, March/April): 132-140.

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Ethics, social responsibility, professional standards, and leadership

Auld, S. (2004). Good boss, bad boss: what makes a good supervisor, manager, director, or other type of leader. Public Libraries, 43(4): 206-211.

Brady, F. N. (2006). An aesthetic theory of conflict in administrative ethics. Administration and Society, 38(1): 113-134.

Cavaleri, S., & Seivert, S. (2005) Knowledge leadership: The art and science of the knowledge-based organization. Burlington, MA: KMCI Press.

Fallis, D. (2007). Information ethics for twenty-first century library professional. Library Hi Tech, 25(1): 23-36.

Fricke, M., K. Mathiesen, et al. (2000). The ethical presuppositions behind the Library Bill of Rights. Library Quarterly, 70(4): 468-491.

Goleman, D. (2000). Leadership that gets results. Harvard Business Review, 78 (2): 78-90.

Himma, K. E. (2007). Foundational issues in information ethics. Library Hi Tech, 25(1): 79-94.

Jaskyte, K. (2004) Transformational leadership, organizational culture, and innovativeness in nonprofit organizations. Nonprofit Management & Leadership, 15 (2, Winter): 153-168.

Judge, T., et al. (2000). Personality traits and leadership: A qualitative and quantitative review. Journal of Applied Psychology, 87(4): 765-780.

Kellett, J., Humphrey, R., & Sleeth, R. (2002). Empathy and complex task performance: two routes to leadership. The Leadership Quarterly, 13: 523-544.

Kuhl, S., Schnelle, T. & Tillmann, F. J. (2005). Lateral leadership: an organizational approach to change. Journal of Change Management. 5(2): 177-189.

Lewicki, R. J. (2006). Models of interpersonal trust development: theoretical approaches, empirical evidence, and future directions. Journal of Management Studies, 32(6): 991-1022.

Moore, T.( 2004). Facilitative leadership: one approach to empowering staff and other stakeholders. Library Trends, 53(1): 230-37.

Peterson, D. (2004) Perceived leader integrity and ethical intentions of subordinates. Leadership and Organizational Development Journal, 25 (1): 7-23.

Sczesny, S., Bosak, J., Neff, D., & Schyns, B. (2004). Gender stereotypes and the attribution of leadership traits: A cross cultural comparison. Sex Roles, 51 (11/12, December): 631-645.

Schweigart, F. J. (2007). Learning to lead: strengthening the practice of community leadership. Leadership, 3: 325-342.

Shorb, S. R. (2004). Ethical decision-making in library administration. The Southeastern Librarian, 52(3): 3-8.

Trevino, L. K. (2006). Behavioral ethics in organizations: a review. Journal of Management, 32(6): 951-990.

Tyler, T., & De Crème, D. (2005). Process-based leadership: Fair procedures and reactions to organizational change. Leadership Quarterly, 16: 529-545.

Young, A., Hernon, P., et al. (2006). Attributes of academic library leadership: an exploratory study of some Gen-Xers, Journal of Academic Librarianship, 32(5): 489-502.

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Project planning; strategic and cyclical planning

Camacho, S. D. (2007). Louisville's Shelby Park Branch: the rise and fall of a neighborhood Carnegie library. Kentucky Libraries, 71(1): 20-7.

Hoegl, M. (2005). Managing task interdependencies in multi-team projects: a longitudinal study. Journal of Management Studies, 42(6): 1287-1308.

Kinkus, J. (2007). Project management skills: a literature review and content analysis of librarian position announcements. College and Research Libraries, 68(4): 353-363.

Kling, R. (2001). The Internet and the strategic reconfiguration of libraries. Library administration and management, 15(3): 144-151.

Ladwig, J. P. (2005). Assess the state of your strategic plan. Library administration and management, 19(2): 90-93.

Malviya, R. N., & Kumar, A. (2007). Networking and consortia management techniques. Bulletin of Information Technology, 27(3): 21-30.

Marchewka, J. T. (2003). Information technology project management: providing measurable organizational value, John Wiley & Sons, Inc.

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Development of management theory

Arnolds, C. A., & Boshoff, C. (2002). Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory. The International Journal of Human Resource Management, 13(4): 697-719.

Brady F. N. (2006). An aesthetic theory of conflict in administrative ethics. Administration and Society, 38(1): 113-134.

Crowe, K. M. (2003). Collaborative leadership: a model for reference services. The Reference Librarian. 81: 59-69.

Denison, D. R. (1995). Paradox and performance: toward a theory of behavioral complexity in management leadership. Organization Science 6(5): 524-540.

Dyck, B. (2005). Management, theology and moral points of view: towards an alternative to the conventional materialist-individualist ideal-type of management. Journal of Management Studies 42(4): 705-735.

Remedios, R. & Boreham, N. (2004) Organisational learning and employees' intrinsic motivation. Journal of Education and Work. 17 ( 2, June): 219-235.

Skabelund, J. (2005). I just work here: creating a front line that improves your bottom line. The Receivables Report. November: 9-10.

Hoadley, I. B. (1999). Reflections: management morphology - how we got to be who we are. Journal of Academic Librarianship 25(4): 267-73.

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Facilities and materials management issues

Anderson, K. J., et al. (2002). Buy, don't borrow: bibliographers' analysis of academic library collection development through interlibrary loan requests. Collection Management 27(3/4): 1-11.

Conroy, J. J. (2006). How green can you go? Entering the green era means rethinking long-value campus planning practices. American School & University, 78(7): 30-33.

Hopkins, J. (2006). Assistive technology: 10 things to know. Library Media Connection, 25(1): 12-14.

Hui, E. Y. Y. (2004). Sourcing strategies of facilities management. Journal of Quality in Maintenance Engineering, 10(2): 85-92.

Knack, R. E. (2006). Hot topic: You can't miss the buzz about global warming. Planning, 72(8): 40-43.

Knievel, J. E., Wicht, H., Silipigni Connaway, L. (2006). Use of circulation statistics and interlibrary loan data in collection management. College and Research Libraries, 67(1): 35-49.

Leckie, G. J. (2004). Three perspectives on libraries as public spaces. Feliciter, 50(6): 233-236.

McKimmy, P. B. (2005). Implementing wireless mobile instructional labs: planning issues and case study. International Journal of Instructional Media, 32(2): 113+.

Stemper, J., Jaguszewski, J.M. (2003). Usage statistics for electronic journals: An analysis of local and vendor counts. Collection Management, 28(4): 3-22.

Welch, J. M. (1997). Automated reshelving statistics as a toll in reference collection management. Reference Services Review, 25(3/4): 79-85.

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Marketing and advocacy; communication; fundraising

Aabo, S. (2005). Valuing the benefits of public libraries. Information Economics and Policy, 17: 175-198.

Adeyoyin, S. O. (2005). Strategic planning for marketing library services. Library Management, 26(8/9): 494-507.

Allen, D. G. (2006). Do organizational socialization tactics influence newcomer embeddedness and turnover? Journal of Management, 32(2): 237-256.

Balser, Deborah and John McClusky. (2005) Managing stakeholder relationships and nonprofit organization effectiveness. Nonprofit Management & Leadership, 15 (3, Spring): 295-315.

Kemoni, H. N. (2004). Melvin Defleur's information communication model: its application to archives administration. African Journal of Library, Archives and Information Service, 14(2): 167-175.

Manzari, L. & Trinidad-Christensen, J. (2006). User-centered design of a Web site for library and information science. Information Technology and Libraries, 25(3): 163-9.

Oosthuizen, G. F. (1999). Participative management in academic library services. Library Management, 20(4): 213-219.

Puacz, J.H. (2005). Libraries + non profits add up to profitable community partnerships. InfoToday, February: 13-15.

Scott, C. R. (2005). Relating computer, communication, and computer-mediated communication apprehensions to new communication technology use in the workplace. Communication Research, 32(6): 683-725.

Scott, C. R. & Rains, S.A. (2005). Anonymous communications in organizations. Management Communication Quarterly, 19(2): 157-197.

Shontz, M. L. (2004). What do librarians think about marketing? A survey of public librarians attitudes towards the marketing of library services. Library Quarterly, 74(1): 63-84.

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Personnel; motivation; training; development

Adams, S. M. (2005). Positive affect and feedback-giving behavior. Journal of Management Psychology, 20(1): 24-42.

DeChurch, L. A. (2001). Maximizing the benefits of task conflict: The role of conflict management. The International Journal of Conflict Management, 12(1): 4-22.

Doorewaard, H. (2002). Team responsibility structure and team performance. Personnel Review, 31(3): 356-370.

Drucker, P. F. (1999). Managing oneself. Harvard Business Review, 83(1): 100-109.

Fidishun, D. (2001). People servers vs. information providers: the impact of service orientation on technology training. Information Technology and Libraries, 20(1): 29-33. Retrieved October 8, 2002 from FirstSearch.

Hartline, M. D. (1996). The management of customer-contact service employees: an empirical investigation. Journal of Marketing, 60(4): 52-70.

Heilman, M. E. (2005). No credit where credit is due: attributional rationalization of women's success in male-female teams. Journal of Applied Psychology, 90(5): 905-916.

Hernon, P. & Rossiter N. (2006). Emotional intelligence: which traits are most prized? College and Research Libraries, 67(3): 260-75.

Jurkiewicz, C. L. (1997). What motivates municipal employees: a comparison study of supervisory vs. non-supervisory personnel. Public Personnel Management, 26(3): 367-377.

Kram, K. E. (1985). Mentoring alternatives: the role of peer relationships in career development. Academy of Management Journal, 28(1): 110-132.

Kuruppu, P. U. (2007). Evaluation of reference services - a review. Journal of Academic Librarianship, 33(3): 368-381.

Leach, D. et al. (2005). Team autonomy, performance and member job strain: uncovering the teamwork KSA link. Applied Psychology, 54 (1): 1-24.

Level, A. V., Mach, M. (2005). Peer mentoring: one institution's approach to mentoring academic librarians. Library Management, 26(6/7): 301-310.

Lubans, J. (2001). To save the time of the user: customer service at the millennium. Library Administration and Management, 15(3): 179-82.

Mavrinac, M.A. (2005). Transformational leadership: Peer mentoring as a values-based learning process. Portal: Libraries and the Academy, 5 (3): 391-404.

Murgai, S. R. (2004). Motivation to manage and status of women in library and information science: A comparative study among the United States, India, Singapore and Thailand. Southeast Librarian, 52(1): 16-29.

Rubin, R. S. (2005). Leading from within: The effects of emotion recognition and personality on transformational leadership behavior. Academy of Management Journal, 48(5): 845-858.

Shi, X., P. J. Holahan, et al. (2004). Satisfaction formation processes in library users: understanding multisource effects. The Journal of Academic Librarianship, 30(2): 122-131.

Stueart, R. & Moran, B. (2002). Staffing the library in Library and information center management. 6th ed. Libraries Unlimited. 210-244.

Stueart, R. & Moran, B. (2002). The human element of the organization in Library and information center management. 6th ed. Libraries Unlimited. 320-348.

Stueart, R. & Moran, B. (2002). The human resource functions in the library in Library and information center management. 6th ed. Libraries Unlimited. 245-284.

Tushman, M. L. (1981). Boundary spanning individuals: their role in information transfer and their antecedents. Academy of Management Journal, 24(2): 289-305.

Walker, A. G. (1999). A five-year study of upward feedback: what managers do with their results matters. Personnel Psychology, 52(1): 394-423.

Williamson, J. M. (2005). An investigation of career and job satisfaction in relation to personality traits of information professionals. Library Quarterly, 75(2): 122-141.

Zapf, D. (2001). Conflict escalation and coping with workplace bullying: a replication and extension. European Journal of Work and Organizational Psychology, 10(4): 497-522.

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Program and personnel evaluation; policy development

(1997). After the user survey, what then? Systems and procedures exchange center Spec Kit 226. Transforming Libraries. Washington, DC, Association of Research Libraries, Office of Management Services.

Atwater, L. E. (2006). 360-Degree feedback to leaders. Group and Organization Management, 31(5): 578-600.

Baker, L. (1995). A new method for studying patient information needs and information seeking patterns. Topics in Health Information Management, 16(2): 19-28.

Balasubramanian, S., Konana, P., et al. (2003). Customer satisfaction in virtual environments: a study of online investing. Management Science, 49(7): 871-889.

Barge, K. & Oliver, C. (2003). Working with appreciation in managerial practice. Academy of Management Review, 28 (1): 124-42.

Barsade, S. S. (2002). The ripple effect: emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4): 644-675.

Brown, S. (2004). A simple guide to project management. Manager, October/November: 20-21.

Camp, R. (2004). Human resource professionals' perceptions of team interviews. Journal of Managerial Psychology, 19(5): 490-505.

de Jong, M. & Lentz L. (2006). Scenario evaluation of municipal Web sites: development and use of an expert-focused evaluation tool. Government Information Quarterly, 23(2): 191-206.

DeChurch, L. A. (2001). Maximizing the benefits of task conflict: the role of conflict management. The International Journal of Conflict Management, 12(1): 4-22.

Decker, R. & Hermelbracht, A. (2006). Planning and evaluation of new academic library services by means of web-based conjoint analysis. Journal of Academic Librarianship, 32(6): 558-572.

Doorewaard, H. (2002). Team responsibility structure and team performance. Personnel Review, 31(3): 356-370.

Everhart, N. (2006). Principals' evaluation of school librarians: a study of strategic and nonstrategic evidence-based approaches. School Libraries Worldwide, 12(2): 38-51.

Gill, M., Flynn, R.J., & Reissing, E. (2005). The governance self-assessment checklist an instrument for assessing board effectiveness. Nonprofit Management & Leadership, 15 (3, Spring): 271-294.

Gluck, M. (1996). Exploring the relationship between user satisfaction and relevance in information systems. Information Processing and Management, 32(1): 89-104.

Hiller, S. (2004). From measurement to management: using data wisely for planning and decision-making. Library Trends, 53(1): 129-155.

Holtom, B. C. (2005). Shocks as causes of turnover: what they are and how organizations can manage them. Human Resource Management, 44(3): 337-352.

Johnson, B. (2004). The case of performance appraisal: Deming vs. EEOC. Library administration and management, 18(2).

Kim, S. (2002). Participative management and job satisfaction: lessons for management leadership. Public Administration Review, 62(2): 231-241.

Longenecker, C. O. (1994). Quality improvement through team goal setting, feedback, and problem solving. International Journal of Quality and Reliability Management, 11(4): 45-52.

May, G. L. (2006). The effect of social style on peer evaluation ratings in project teams. Journal of Business Communication, 43(1): 4-20.

Rao, S. S. (1999). The best commonly followed practices in the human resource dimension of quality management in new industrializing countries. International Journal of Quality and Reliability Management, 16(3): 215-225.

Shipper, F. and J. E. D. Jr (2000). A study of impending derailment and recovery of middle managers across career stages. Human Resource Management, 39(4): 331-345.

Walumba, Fred O. et al. (2004). The role of collective efficacy in the relations between transformational leadership and work outcomes. Journal of Occupational and Organizational Psychology, 77: 515-530.

Williamson, J. M. (2005). An investigation of career and job satisfaction in relation to personality traits of information professionals. Library Quarterly, 75(2): 122-141.

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Financial concerns; grants; budgeting

Dillon, Robin L., Paté-Cornell, M.E., & Guikema, S.D. (2005). Optimal use of budget reserves to minimize technical and management failure risks during complex project development. IEEE Transactions On Engineering Management, 52 (3, August): 382-395.

Financial Control. (2002). In Library and Information Center Management, 6th edition, 2002, R. Stueart and B. Moran, Libraries Unlimited, 439-462.

Marginson, D., & Ogden, S. (2005). Budgeting and innovation. Financial Management, April: 29-31.

Mook, Laurie, Sousa, J., Elgie, S., & Quarter, J. (2005). Accounting for the value of volunteer contributions. Nonprofit Management & Leadership, 15 (4, Summer): 401-415.

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Change management

Bretschneider, S. (1990). Management information systems in public and private organizations: An empirical test. Public Administration Review, 50(5): 536-545.

Change (2002). In Library and Information Center Management, 6th edition, 2002, R.

Stueart and B. Moran, Libraries Unlimited, 1-26.

Davidson, J. & Wood C. (2004). A conflict resolution model. Theory into practice, 43(1),: 6-13.

Eisenhardt, K. M. (1989). Making fast strategic decisions in high-velocity environments. Academy of Management Journal, 32(3): 543-576.

Goodman, J., & Truss, C. (2004). The medium and the message: communicating effectively during a major change initiative. Journal of Change Management, 4(3): 217-228.

Holtom, B. C. (2005). Shocks as causes of turnover: What they are and how organizations can manage them. Human Resource Management, 44(3).

Huy, Q. N., Mintzberg, M. (2003). The rhythm of change. MIT Sloan Management Review, 79-84.

Karp, T. (2005). An action theory of transformative processes. Journal of Change Management, 5(2): 153-175.

Levin, D. Z. (2004). The strength of weak ties you can trust: the mediating role of trust in effective knowledge transfer. Management Science, 50(11): 1477-1490.

Little, H.B. (2004). Nonprofit recovery using statistics and business skill. The CPA Journal, February: 12-13.

Lundy, M. and Hollis, D. (2004). Creating access to invisible special collections: using participatory management to reduce a backlog. Journal of Academic Librianship, 30 (6): 466-475.

Owens, I. (1999). The impact of change from hierarchy to teams in two academic libraries: intended results versus actual results using total quality management. College and Research Libraries, 60(6): 571-584.

Roberto, M. A., Levesque, L.C. (2005). The art of making change initiatives stick. MIT Sloan Management Review, 53-60.

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Professionalism, legalities; environmental scanning

Coordinating and Reporting (2002). In Library and Information Center Management, 6th edition, 2002, R. Stueart and B. Moran, Libraries Unlimited, 415-438.

Drucker, P. F. (1999). Managing oneself. Harvard Business Review. 83(1): 100-109.

Grant, G., McKnight, S. et al. (2006). Designing governance for shared services organizations in the public service. Government Information Quarterly, 24(3): 522-538.

Hartline, M. D. (1996). The management of customer-contact service employees: An empirical investigation. Journal of Marketing, 60(4): 52-70.

Heilman, M. E. (2005). No credit where credit is due: Attributional rationalization of women's success in male-female teams. Journal of Applied Psychology, 90(5): 905-916.

Hoegl, M. (2005). Managing task interdependencies in multi-team projects: A longitudinal study. Journal of Management Studies, 42(6): 1287-1308.

Nelson, N. (2001). Legal and liability issues related to internet access. Library Administration and Management, 15(1): 14-16.

Organizations and Organizational Culture (2002). In Library and Information Center Management, 6th edition, 2002, R. Stueart and B. Moran, Libraries Unlimited, 122-146.

Ramiller, N. C. (2001). Airline magazine syndrome: reading a myth of mismanagement. Information Technology and People, 14(3): 287-303.

Rau, D. (2006). Top management team transitive memory, information gathering, and perceptual accuracy. Journal of Business Research, 59: 416-424.

Salipante, P., & Aram, J.D. (2003) Managers as knowledge generators: The nature of practitioner-scholar research in the nonprofit sector. Nonprofit Management & Leadership, 14 (2, Winter): 129-150.

Structuring the Organization (2002). In Library and Information Center Management, 6th edition, 2002, R. Stueart and B. Moran, Libraries Unlimited, 147-174.

Voelk, J. (2003). Directive and connective: Gender-based differences in the management styles of academic library managers. Libraries and the Academy, 3(3): 393-418.

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Future of management

Burke, L. (2002). Designing a new urban Internet. Journal of the American Society of Information Science and Technology, 53(10): 863-5.

Hahn, T. B. (1996). Pioneers of the online age. Information Processing and Management, 32(1): 33-48.

Ployhart, R. E. (2006). Staffing in the 21st century: new challenges and strategic opportunities. Journal of Management, 32(6): 868-897.

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Project management

Martin, P. & Tate, K. (1997). Project management memory jogger. GOAL/QPC: Salem, NH. ISBN 1-57681-001-1

Wysocki, R.K. & McGary, R. (2003). Effective project management, 3rd ed. Wiley Publishing: Indianapolis, IN. ISBN: 0-471-43221-0

Brassard, M. & Ritter, D. (1994). Memory jogger II, The. GOAL/QPC: Salem, NH. ISBN 1-879364-44-1

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