Communication Assessment for the Austin History Center: An Examination of Internal Communication
Appendix A
Survey Questionnaire and Protocol for Focus Groups
FOCUS GROUP CONCERNING COMMUNICATION
COMMUNICATION ASSESSMENT OF THE AUSTIN HISTORY CENTER
PROTOCOL
"Tell us your name and what you believe the term "information overload" means."
PART 1: COMMUNICATION CHANNEL SELECTION DISCUSSION (20 minutes)
What do you think about when deciding which communication channel to use?
PART II: NOMINAL GROUP TECHNIQUE USING A FACILITATOR (30 minutes)
Proposed Questions:
THINK OF THE PERFECT WORLD WHERE MONEY IS NO OBJECT AND WHERE TIME IS NO OBJECT.
WHAT WOULD THE PERFECT COMMUNICATION SYSTEM FOR THIS ORGANIZATION—THE HISTORY CENTER-- LOOK LIKE IN THIS PERFECT WORLD?
The Library can be included
System can be technology, people, or both interacting
WRITE DOWN 3-5 IDEAS ON THE POST-IT NOTES--ONE ON EACH NOTE
WHEN YOU ARE DONE, STICK NOTES ON THE BOARD
GROUP INTO CATEGORIES--FACILITATOR LED EXERCISE
DEFINE THE CATEGORIES--FACILITATOR LED EXERCISE
POSSIBLY RANK THESE ITEMS, IF THERE IS TIME
______________________________________________________________________________________________________
TO: Austin History Center Personnel
FROM: Craig Scott, Ph.D. and Student Assessment Team Phone: 512-471-6561 Electronic Mail: crscott@mail.utexas.edu or Student Investigators Barbara Opyt, bopyt@mail.utexas.edu, Sue Stewart, sstew2222@aol.com, Sue Soy, ssoy@ischool.utexas.edu
RE: Communication Assessment of the Austin History Center
DATE: March 23, 2001
As you may already know, we are conducting a communication assessment of the Austin History Center, and we would like to invite you to participate in this important effort. We hope to identify current communication patterns at the History Center, and then provide some concrete recommendations on what can be useful for improvement of communications and the use of new technologies for our communication.
Completion of the attached questionnaire, which begins on the next page, should take approximately 20-30 minutes. We shall consider your completed questionnaire as your consent to participate.
ALL INFORMATION OBTAINED IN THIS STUDY WILL BE CONFIDENTIAL.
All questionnaires will be returned to a specified mailbox at the Austin History Center and will be picked up daily by our student team at UT-Austin. Responses will not be identified with a specific individual. We will only report aggregate findings, and in no case will any individual names or information that in any way identifies specific respondents be reported. In addition to providing the History Center with a report of findings, we at the university may use this information in our ongoing research efforts to understand the role of communication in organizations. Again, your confidentiality will be protected at all stages of this project.
Your decision to participate or not participate in this assessment is voluntary, but we are truly interested in your feedback and hope you will be able to provide us with that. You may actually enjoy being able to voice your views on the issues covered in the questionnaire. If you decide to participate, you are free to discontinue your participation at any time. Choosing not to participate will not affect your future relations or standing with the History Center or The University of Texas at Austin.
If you have any questions now or later, please contact Craig Scott or Student Investigators, Barbara Opyt, Sue Soy, and Sue Stewart with the information provided above.
Please read the instructions for each section of the survey before providing answers .
Answer as many questions as you can.
WHEN FINISHED, PLACE THE SURVEY IN THE ENVELOPE PROVIDED AND PLACE IT IN MAILBOX PROVIDED FOR THE PROJECT
THANK YOU FOR YOUR PARTICIPATION.
PLEASE RETURN THIS QUESTIONNAIRE BY MARCH 30, 5:00 p.m., which should give you approximately one week to complete it.
Section 1: Communication within the Austin History Center What do you communicate?
| Instructions: Tell us about your communication within the Austin History Center (AHC). For each item below, circle the number from the scale below that best indicates (a) the amount of information you RECEIVE now, and (b) the amount of information you would LIKE to receive. 1=Very Little 2=Little 3=Some 4=Great 5=Very Great |
Amount I Amount I'd
Information Received From Others in the AHC About: Receive Now Like to Receive
1. How well I am doing in my job 1 2 3 4 5 1 2 3 4 5
2. My job duties such as weekly work schedules 1 2 3 4 5 1 2 3 4 5
3. Changes in the daily workplace (public service) routines 1 2 3 4 5 1 2 3 4 5
4. Current AHC procedures & policies 1 2 3 4 5 1 2 3 4 5
5. Changes in AHC procedures & policies 1 2 3 4 5 1 2 3 4 5
6. AHC decisions that affect my job 1 2 3 4 5 1 2 3 4 5
7. Library decisions that affect my job 1 2 3 4 5 1 2 3 4 5
8. Proposed plans and projects 1 2 3 4 5 1 2 3 4 5
9. Ongoing Projects 1 2 3 4 5 1 2 3 4 5
10. Promotion and advancement opportunities 1 2 3 4 5 1 2 3 4 5
11. Training and development opportunities 1 2 3 4 5 1 2 3 4 5
12. How my job relates to the mission of AHC 1 2 3 4 5 1 2 3 4 5
13. Announcements 1 2 3 4 5 1 2 3 4 5
14. Others not listed: 1 2 3 4 5 1 2 3 4 5
(write in) ____________________________
_____________________________________
|
Now, tell us (a) the amount of information you SEND now, and (b) the amount of information you WOULD LIKE TO SEND to others in the Austin History Center. 1=Very Little 2=Little 3=Some 4=Great 5=Very Great |
Amount I Amount I'd
Information Sent to Others in the Austin History Center: Send Now Like to Send
15. Reporting what I am doing in my job 1 2 3 4 5 1 2 3 4 5
16. Suggesting changes, proposing projects, or other improvements 1 2 3 4 5 1 2 3 4 5
17. Reporting job-related problems 1 2 3 4 5 1 2 3 4 5
18. Complaining about my job and/or working conditions 1 2 3 4 5 1 2 3 4 5
19. Requesting information necessary to do my job 1 2 3 4 5 1 2 3 4 5
20. Evaluating the performance of my immediate supervisor/lead 1 2 3 4 5 1 2 3 4 5
21. Evaluating the performance of my employees 1 2 3 4 5 1 2 3 4 5
22. Asking for clarification about work-related tasks 1 2 3 4 5 1 2 3 4 5
23. Providing clarification about work related tasks 1 2 3 4 5 1 2 3 4 5
24. Reviewing collaborative work products/documents 1 2 3 4 5 1 2 3 4 5
25. Setting or changing meeting times or training times 1 2 3 4 5 1 2 3 4 5
26. Sharing information with others 1 2 3 4 5 1 2 3 4 5
27. Making Announcements 1 2 3 4 5 1 2 3 4 5
28. Others not listed: 1 2 3 4 5 1 2 3 4 5
(write in) __________________
__________________________
Section 2: What Communication Channels are used?
| Instructions: Below are listed a number of channels of communication in your organization. For each one, circle the number from the appropriate scale below that best indicates (a) the amount of information you RECEIVE now from that channel, (b) amount of information you would LIKE TO RECEIVE from that channel, and (c) the TIMELINESS of each channel in providing that information. If a channel is not applicable to you at all, please leave that line blank. Amount of Information: 1=Very Little 2=Little 3=Some 4=Great 5=Very Great Timeliness of Channel: 1=Very Untimely 2=Untimely 3=Average 4=Timely 5=Very Timely |
Amount I Amount I'd Timeliness
Channels Receive Now Like to Receive of Channel
1. One on one meetings 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
2. Group meetings 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
3. Telephone 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
4. Voice mail 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
5. Cellular/wireless telephones 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
6. Pagers 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
7. Fax 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
8. Electronic mail 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
9. AHC/Library public website 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
10. AHC/Library intranet website 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
11. The Update electronic newsletter 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
12. Written memos/letters/notes/flyers 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
13. AHC news clipboard 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
14. AHC computer clipboard 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
15. AHC/Library Policies & Procedures Manuals 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
16. Other communication channels not listed:
(write in)_________________________ 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
________________________________ 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Section 3: Which channels do you use to communicate about these topics?
| Instructions: Tell us about your how various topics are communicated to you. Indicate how often you RECEIVE communication about the following topics via these communication channels. How Often: 1=Very Rarely 2=Rarely 3=Some 4=Often 5=Very Often |
Information Received from Others in AHC About E Mail Face
1. How well I am doing in my job 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
2. My job duties such as weekly work schedules 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
3. Changes in the daily workplace (public service) routines 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
4. Current AHC procedures & policies 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
5. Changes in AHC procedures & policies 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
6. AHC decisions that affect my job 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
7. Library decisions that affect my job 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
8. Proposed plans and projects 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
9. Ongoing Projects 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
10. Promotion and advancement opportunities 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
11. Training and development opportunities 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
12. How my job relates to the mission of AHC 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
13. Announcements 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
| Now, tell us about how various topics are communicated by you. Indicate how often you would SEND communication about the following topics via these communication channels.
How Often: 1=Very Rarely 2=Rarely 3=Some 4=Often 5=Very Often |
Website or Face to
Information Sent to Others in the Austin History Center: Email Face Telephone
14. Reporting what I am doing in my job 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
15. Suggesting changes, proposing projects, or other
improvements 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
16. Reporting job-related problems 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
17. Complaining about my job and/or working conditions 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
18. Requesting information necessary to do my job 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
19. Evaluating the performance of my immediate
supervisor/lead 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
20. Evaluating the performance of my employees 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
21. Asking for clarification about work-related tasks 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
22. Providing clarification about work related tasks 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
23. Reviewing collaborative work products/documents 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
24. Setting or changing meeting times or training times 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
25. Sharing information with others 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
26. Making announcements 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
27. Others not listed: 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
(write in) __________________
__________________________
Section 4: Which communication channels do you prefer to use?
| Instructions: Below are listed a number of channels of communication in your organization. For each one, indicate the LIKELIHOOD of you using the listed communication channels to SEND this type of information. Likelihood: 1=Very Unlikely 2=Unlikely 3=Neither Unlikely nor likely 4=Likely 5=Very Likely |
Routine Problems Requests Activity
Job & for Coordination
Information Solutions Information
1. One on one meetings 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
2. Group meetings 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
3. Telephone 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
4. Voice mail 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
5. Cellular/wireless telephones 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
6. Pagers 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
7. Fax 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
8. Electronic mail 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
9. Written memos/letters/notes 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
10. AHC news clipboard 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
11. AHC computer clipboard 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
12. Other communication channels not listed:
(write in)_________________ 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 _________________________ 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Section 5: Sources of Information Who do you communicate with?
| Instructions: Tell us about your communication within the Library. For each item below, circle the number from the scale below that best indicates (a) the amount of information you RECEIVE now, and (b) the amount of information you would LIKE TO RECEIVE for each item below. If a source is not applicable to you at all, please leave that line blank. 1=Very Little 2=Little 3=Some 4=Great 5=Very Great |
Amount I Amount I'd
Information Received from other People: Receive Now Like to Receive
1. Library Administration-- 1 2 3 4 5 1 2 3 4 5
Director & Associate Directory
2. Library Administration--Human Resources 1 2 3 4 5 1 2 3 4 5
3. Library Administration--Training 1 2 3 4 5 1 2 3 4 5
4. Library Administration--Finance 1 2 3 4 5 1 2 3 4 5
5. Library Administration--Volunteer Services 1 2 3 4 5 1 2 3 4 5
6. Library Administration--Community Services -PR 1 2 3 4 5 1 2 3 4 5
7. Other Library Divisions 1 2 3 4 5 1 2 3 4 5
8. AHC Division Manager 1 2 3 4 5 1 2 3 4 5
9. AHC Leads 1 2 3 4 5 1 2 3 4 5
10. AHC Immediate Supervisor 1 2 3 4 5 1 2 3 4 5
11. AHC Co-workers 1 2 3 4 5 1 2 3 4 5
12. Other Library Co-workers 1 2 3 4 5 1 2 3 4 5
13. Support Groups and Organizations (Friends, ALFF, Foundation, AHCA)1 2 3 4 5 1 2 3 4 5
|
Now, tell us (a) the amount of information you SEND now, and (b) the amount of information you would LIKE TO SEND to other Divisions of the Library. 1=Very Little 2=Little 3=Some 4=Great 5=Very Great |
Amount I Amount I'd
Information Sent To Other People: Send Now Like to Send
1. Library Administration--Directory & Associate Director 1 2 3 4 5 1 2 3 4 5
2. Library Administration--Human Resources 1 2 3 4 5 1 2 3 4 5
3. Library Administration--Training 1 2 3 4 5 1 2 3 4 5
4. Library Administration--Finance 1 2 3 4 5 1 2 3 4 5
5. Library Administration--Volunteer Services 1 2 3 4 5 1 2 3 4 5
6. Library Administration--Community Services -PR 1 2 3 4 5 1 2 3 4 5
7. Other Library Divisions 1 2 3 4 5 1 2 3 4 5
8. AHC Division Manager 1 2 3 4 5 1 2 3 4 5
9. AHC Leads 1 2 3 4 5 1 2 3 4 5
10. AHC Immediate Supervisor 1 2 3 4 5 1 2 3 4 5
11. AHC Co-workers 1 2 3 4 5 1 2 3 4 5
12. Other Library Co-workers 1 2 3 4 5 1 2 3 4 5
13. Support Groups and Organizations (Friends, ALFF, Foundation, AHCA)
1 2 3 4 5 1 2 3 4 5
Section 6: What is the quality of communication you receive from your sources?
| Instructions: Below are listed a number of sources of communication in your organization. For each one, circle the number from the appropriate scale below that best indicates (a) the QUALITY of information you receive now from that source, (b) QUALITY of information you would like to receive from that source, and (c) the TIMELINESS of each source in providing that information. If a source is not applicable to you at all, please leave that line blank. Quality can include accuracy, reliability, value, and completeness. Quality of Information: 1=Very Little 2=Little 3=Some 4=Great 5=Very Great Timeliness of Source: 1=Very Untimely 2=Untimely 3=Average 4=Timely 5=Very Timely |
Quality I Quality I'd Timeliness
Sources Receive Now Like to Receive of Source
1. Library Administration-- 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
Director & Associate Director
2. Library Administration--Human Resources 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
3. Library Administration--Training 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
4. Library Administration--Finance 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
5. Library Administration--Volunteer Services 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
6. Library Administration--Community Services 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
PR
7. Other Library Divisions 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
8. AHC Division Manager 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
9. AHC Leads 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
10. AHC Immediate Supervisor 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
11. AHC Co-workers 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
12. Other Library Co-workers 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
13. Support Groups and Organizations
(Friends, ALFF, Foundation, AHCA) 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
14. Interaction at Unit Meetings 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
15. Interaction at Division Meetings 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
16. Interaction at Library Open Forum Meetings 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
17. Interactions at Training, Orientations 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
18. Grapevine (informal channels, rumor mill) 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
19. Other current information sources not listed:
(write in)_________________________ 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
________________________________ 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
20. Other communication channels/technologies you would like to have, but are not currently available:
(write in)_________________________ 1 2 3 4 5
________________________________ 1 2 3 4 5
Section 7: Demographic Information
| Instructions: Please fill in or mark the appropriate blanks below. Although this information is of value, if you feel uncomfortable in providing some of this information, please leave it blank. We will NOT report back information in such a way as to identify individuals based on their demographic characteristics. |
1. How long have you worked
| Up to 3 years |
3 to 10 years | Beyond 10 years | |
| In City of Austin | |||
| at AHC | |||
| at APL |
2. Which describes your highest education level?
_____High school diploma/GED
_____ Some college
_____ College degree
_____ Advanced graduate level work or degree
3. What is your sex?
_____Female _____Male
WHEN YOU FINISH THIS, SEAL IT INSIDE THE PROVIDED ENVELOPE AND PLACE IN THE MAIL BOX SET ASIDE FOR THIS SURVEY
THANK YOU FOR YOUR PARTICIPATION!
______________________________________________________________________________________________________
Appendix B
Descriptive Statistics Tables
Table S1
Employee Access to Work Tools and Technology
| Employees (N = 19) | Have Desk | Telephone On desk | Voice Mail | Computer on desk | Email acct | Pager | Cell Phone |
| Part -Time- (N = 6) |
4 |
2 |
1 |
1 |
2 |
1 |
0 |
|
Full time--- (N = 13) | 13 | 11 | 11 | 11 | 14 | 3 | 1 |
| No Access- |
2 |
6 |
7 |
7 |
3 |
15 |
18 |
Table S2
Communication Channel Use
| Traditional Communication Channels | ||||
|
|
Group Mtg | Phone | Voice Mail |
Clipboard |
|
Mean | 3.85 | 3.10 |
2.86 | 3.46 |
| SD |
.80 | .88 | 1.35 |
.97 |
| Electronic Communication Channels | ||||
|
| |
Public Website | Intranet | E-newsltr |
| Mean |
3.70 | 2.64 | 2.50 |
2.50 |
| SD | 1.25 |
1.29 | 1.43 | 1.35 |
| One-to-One | ||||
|
| One-on-One |
|
|
|
|
Mean | 3.23 |
|
|
|
|
SD | .73 |
|
|
|
Table S2.1
Section 2: Communication Channel Use
| Qn Key |
1on1 mtgs |
Group mtgs |
Telephone |
Vmail |
Mob phone | ||||||||||
|
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time | |
|
Mean |
3.23 |
3.31 |
3.38 |
3.85 |
3.31 |
3.38 |
3.10 |
2.90 |
3.90 |
2.86 |
2.86 |
3.86 |
1.00 |
1.00 |
2.50 |
|
Gap |
-0.08 |
0.54 |
0.20 |
0.00 |
0.00 | ||||||||||
|
Median |
3.00 |
3.00 |
3.00 |
4.00 |
3.00 |
3.00 |
3.00 |
3.00 |
4.00 |
3.00 |
3.00 |
4.00 |
1.00 |
1.00 | 2.50 |
|
Gap |
0.00 |
1.00 |
0.00 |
0.00 |
0.00 | ||||||||||
|
Mode |
3.00 |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
3.00 |
4.00 |
4.00 |
3.00 |
4.00 |
1.00 |
1.00 | #N/A |
|
Gap |
-1.00 |
0.00 |
1.00 |
1.00 |
0.00 | ||||||||||
|
Std Dev |
0.73 |
0.75 |
0.65 |
0.80 |
0.75 |
0.65 |
0.88 |
0.74 |
0.57 |
1.35 |
1.07 |
0.69 |
0.00 |
0.00 | 2.12 |
|
Qn Key |
Pager |
Fax |
|
Web site public |
Intranet-internal | ||||||||||
|
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time | |
|
Mean |
1.00 |
1.00 |
4.00 |
2.38 |
2.50 |
3.38 |
3.70 |
4.00 |
4.30 |
2.64 |
3.27 |
3.50 |
2.50 |
3.00 |
3.30 |
|
Gap |
0.00 |
-0.13 |
-0.30 |
-0.64 |
-0.50 | ||||||||||
|
Median |
1.00 |
1.00 |
4.00 |
3.00 |
3.00 |
3.00 |
4.00 |
4.00 |
4.50 |
3.00 |
3.00 |
3.50 |
3.00 |
3.00 | 3.00 |
|
Gap |
0.00 |
0.00 |
0.00 |
0.00 |
0.00 | ||||||||||
|
Mode |
N/A |
N/A |
N/A |
3.00 |
3.00 |
3.00 |
4.00 |
5.00 |
5.00 |
3.00 |
4.00 |
4.00 |
3.00 |
3.00 | 3.00 |
|
Gap |
N/A |
0.00 |
-1.00 |
-1.00 |
0.00 | ||||||||||
|
Std Dev |
N/A |
N/A |
N/A |
0.92 |
0.93 |
0.52 |
1.25 |
0.94 |
0.82 |
1.29 |
1.27 |
0.85 |
1.43 |
1.41 | 0.95 |
|
Qn Key |
Enewsletter |
Memos |
Clipboard |
Eclipboard |
P&Ps | ||||||||||
|
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time |
Now |
Want |
Time | |
|
Mean |
2.50 |
2.90 |
3.20 |
3.08 |
3.00 |
3.50 |
3.46 |
3.23 |
3.62 |
2.43 |
2.29 |
3.29 |
2.70 |
2.90 |
3.10 |
|
Gap |
-0.40 |
0.08 |
0.23 |
0.14 |
-0.20 | ||||||||||
|
Median |
2.50 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
4.00 |
3.00 |
2.00 |
3.00 |
3.00 |
3.00 | 3.00 |
|
Gap |
-0.50 |
0.00 |
0.00 |
1.00 |
0.00 | ||||||||||
|
Mode |
1.00 |
3.00 |
3.00 |
4.00 |
3.00 |
3.00 |
3.00 |
3.00 |
4.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 | 3.00 |
|
Gap |
-2.00 |
1.00 |
0.00 |
0.00 |
0.00 | ||||||||||
|
Std Dev |
1.35 |
1.20 |
1.14 |
1.00 |
0.74 |
0.67 |
0.97 |
0.93 |
0.87 |
0.79 |
0.76 |
0.49 |
1.06 |
1.10 | 0.88 |
Table S3
Communication Partners Levels of Communication Received
| Communication Partner |
Current Communication |
Discrepancy to Desired Communication+ | ||||||
|
|
Mean | Median |
Mode | SD | Mean |
Median |
Mode | SD |
| Library Administration-Director & Associate Director |
1.82 |
1.00 |
1.00 |
1.25 |
-.55 |
-2.00 |
-2.00 |
1.03 |
|
Library Administration-Finance |
1.55 |
1.00 |
1.00 |
.69 |
-.85 |
-1.50 |
-2.00 |
.97 |
|
Library Administration-Volunteer Services |
1.36 |
1.00 |
1.00 |
.50 |
-.91 |
-1.00 |
-2.00 |
1.01 |
|
Library Administration-HR |
2.09 |
2 |
3 |
.83 |
-.64 |
-1.0 |
0 |
.65 |
|
Library Administration-Training |
3.45* |
3 |
3 |
1.13 |
-.35 |
0.0 |
0 |
.74 |
|
Library Administration-Community Services-PR |
1.45 |
1.00 |
1.00 |
.69 |
-1.27 |
-2.00 |
-1.00 |
1.01 |
|
Other Library Divisions |
1.91 |
1.00 |
1.00 |
1.04 |
-.89 |
-2.00 |
-2.00 |
1.03 |
* Highest amount received
+Discrepancy numbers close to 0.0 indicate a larger gap between amount received and amount desired
Table S4
Communication Partners with Highest Levels of Communication Received
| Communication Partner |
Current Communication |
Discrepancy to Desired Communication | ||||||
|
|
Mean | Median |
Mode | SD | Mean |
Median |
Mode | SD |
| AHC Supervisor | 3.58 | 4.00 | 4.00 | 1.08 | .33 | 0.00 | 0.00 | 1.14 |
| AHC Division Manager |
3.17 |
3.50 |
4.00 |
1.25 |
.33 |
.50 |
0.00 |
1.29 |
|
AHC Leads |
3.33 |
3.50 |
4.00 |
1.07 |
.17 |
.50 |
0.00 |
1.04 |
Table S5
Amount of Communication Received From and Sent to Communication Partners
| Library System Communication Partners | ||||||||||||||||||
|
Qn Key |
AO-Dir |
AO-HR |
AO-Trng |
AO-Fin |
AO-Vol |
AO-CS/PR |
OthrDiv | |||||||||||
|
Rec'd |
Sent |
Rec'd |
Sent |
Rec'd |
Sent |
Rec'd |
Sent |
Rec'd |
Sent |
Rec'd |
Sent |
Rec'd |
Sent | |||||
|
Mean |
1.82 |
1.08 |
2.09 |
1.75 |
3.45 |
1.92 |
1.55 |
1.50 |
1.36 |
1.42 |
1.45 |
1.25 |
1.91 |
1.58 | ||||
|
SD |
1.25 |
.29 |
0.83 |
1.06 |
1.13 |
1.16 |
0.69 |
.80 |
0.50 |
.67 |
0.69 |
.45 |
1.04 |
.67 | ||||
|
AHC Communication Partners | ||||||||||||||||||
|
Qn Key |
AHC Mgr |
AHC Lead |
AHC Supv |
AHC CoWorkers | ||||||||||||||
|
Rec'd |
Sent |
Rec'd |
Sent |
Rec'd |
Sent |
Rec'd |
Sent | |||||||||||
|
Mean |
3.17 |
2.92 |
3.33 |
3.17 |
3.58 |
3.50 |
3.55 |
3.33 | ||||||||||
|
SD |
1.40 |
1.24 |
1.07 |
.94 |
1.08 |
.90 |
0.69 |
1.15 | ||||||||||
|
Other Comm Partners | ||||||||||||||||||
|
Lib CoW |
X Supt | |||||||||||||||||
|
Rec'd |
Sent |
Rec'd |
Sent | |||||||||||||||
|
Mean |
2.64 |
1.83 |
2.00 |
1.42 | ||||||||||||||
|
SD |
0.92 |
.83 |
0.85 |
.67 | ||||||||||||||
Table S5.1
Amount of Communication Received From
| Qn Key |
AO-Dir |
AO-HR |
AO-Trng |
AO-Fin |
AO-Vol |
AO-CS/PR |
OthrDiv | |||||||
|
Now |
Want |
Now |
Want |
Now |
Want |
Now |
Want |
Now |
Want |
Now |
Want |
Now |
Want | |
|
Mean |
1.82 |
2.36 |
2.09 |
2.73 |
3.45 |
3.10 |
1.55 |
2.40 |
1.36 |
2.27 |
1.45 |
2.73 |
1.91 |
2.80 |
|
Gap |
-0.55 |
-0.64 |
0.35 |
-0.85 |
-0.91 |
-1.27 | -0.89 | |||||||
|
Median |
1.00 |
3.00 |
2.00 |
3.00 |
3.00 |
3.00 |
1.00 |
2.50 |
1.00 |
2.00 |
1.00 |
3.00 |
1.00 | 3.00 |
|
Gap |
-2.00 |
-1.00 |
0.00 |
-1.50 |
-1.00 |
-2.00 | -2.00 | |||||||
|
Mode |
1.00 |
3.00 |
3.00 |
3.00 |
3.00 |
3.00 |
1.00 |
3.00 |
1.00 |
3.00 |
1.00 |
2.00 |
1.00 | 3.00 |
|
Gap |
-2.00 |
0.00 |
0.00 |
-2.00 |
-2.00 |
-1.00 | -2.00 | |||||||
|
Std Dev |
1.25 |
1.03 |
0.83 |
0.65 |
1.13 |
0.74 |
0.69 |
0.97 |
0.50 |
1.01 |
0.69 |
1.01 |
1.04 | 1.03 |
|
Qn Key |
Ahc Mgr |
Ahc Lead |
Ahc supv |
Ahc CoW |
Lib CoW |
External Support | ||||||||
|
Now |
Want |
Now |
Want |
Now |
Want |
Now |
Want |
Now |
Want |
Now |
Want | |||
|
Mean |
3.17 |
3.50 |
3.33 |
3.50 |
3.58 |
3.91 |
3.55 |
3.64 |
2.64 |
2.91 |
2.00 |
2.75 | ||
|
Gap |
-0.33 |
-0.17 |
-0.33 |
-0.09 |
-0.27 |
-0.75 | ||||||||
|
Median |
3.50 |
4.00 |
3.50 |
4.00 |
4.00 |
4.00 |
3.00 |
4.00 |
3.00 |
3.00 |
2.00 |
3.00 | ||
|
Gap |
-0.50 |
-0.50 |
0.00 |
-1.00 |
0.00 |
-1.00 | ||||||||
|
Mode |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
4.00 |
3.00 |
4.00 |
3.00 |
3.00 |
2.00 |
3.00 | ||
|
Gap |
0.00 |
0.00 |
0.00 |
-1.00 |
0.00 |
-1.00 | ||||||||
|
Std Dev |
1.40 |
1.17 |
1.07 |
1.00 |
1.08 |
0.70 |
0.69 |
0.67 |
0.92 |
0.94 |
0.85 |
0.62 | ||
Table S6
Channel Preference for Sending Information on Communication Tasks
| Traditional Communication Channels | |||||||||||||||||||||||||
|
Voice mail |
Clipboard |
Group mtgs |
Telephone | ||||||||||||||||||||||
|
Job |
P&S |
RfInfo |
AC |
Job |
P&S |
RfInfo |
AC |
Job |
P&S |
RfInfo |
AC |
Job |
P&S |
RfIinfo |
AC | ||||||||||
|
Mean |
2.64 |
2.09 |
3.09 |
2.50 |
3.67 |
2.58 |
3.08 |
2.50 |
3.08 |
3.50 |
2.75 |
3.50 |
2.83 |
2.25 |
3.67 |
2.67 | |||||||||
|
SD |
1.36 |
1.04 |
1.30 |
1.27 |
1.15 |
1.24 |
1.31 |
1.31 |
1.51 |
1.09 |
1.48 |
1.45 |
1.40 |
1.06 |
1.30 |
1.37 | |||||||||
|
Electronic Channels | |||||||||||||||||||||||||
|
Eclipboard |
|
Memo | |||||||||||||||||||||||
|
Job |
P&S |
RfInfo |
AC |
Job |
P&S |
RfInfo |
AC |
Job |
P&S |
RfInfo |
AC | ||||||||||||||
|
Mean |
2.10 |
2.10 |
1.80 |
1.50 |
3.42 |
3.00 |
3.83 |
3.18 |
3.33 |
2.64 |
3.73 |
2.50 | |||||||||||||
|
SD |
1.45 |
1.45 |
1.03 |
0.71 |
1.08 |
1.10 |
1.03 |
1.25 |
1.37 |
0.92 |
0.90 |
1.08 | |||||||||||||
|
One-on-One | |||||||||||||||||||||||||
|
One-on-one meetings | |||||||||||||||||||||||||
|
Job |
P&S |
RfInfo |
AC | ||||||||||||||||||||||
| Mean |
2.77 |
4.25 |
3.50 |
3.50 | |||||||||||||||||||||
|
SD |
1.69 |
0.45 |
1.09 |
1.24 | |||||||||||||||||||||
Table S7
Amount of Information Received for Communication Tasks
| Amount of Information Received | ||||||||||||||||||||
|
Global Communication Tasks | ||||||||||||||||||||
|
Qn Key |
AHC decisions |
Library decisions |
Proposed plans |
Current plans |
Promotion/Advancement | |||||||||||||||
|
Rec'd |
Tot. Use |
Desire |
Tot. Use |
Desire |
Tot. Use |
Desire |
Tot. Use |
Desire |
Tot. Use |
Desire | ||||||||||
|
Mean |
2.85 |
3.92 |
2.77 |
4.08 |
2.77 |
4.08 |
2.77 |
3.69 |
2.46 |
3.92 | ||||||||||
|
CMC |
F2F |
Phone |
CMC |
F2F |
Phone |
CMC |
F2F |
Phone |
CMC |
F2F |
Phone |
CMC |
F2F |
Phone | ||||||
|
Mean |
2.69 |
3.23 |
2.08 |
2.15 |
2.69 |
1.67 |
2.69 |
3.23 |
1.77 |
2.67 |
3.25 |
1.83 |
2.00 |
1.38 |
1.23 | |||||
|
SD |
1.25 |
1.17 |
1.31 |
1.14 |
1.18 |
0.98 |
1.38 |
1.01 |
0.73 |
1.30 |
1.06 |
0.83 |
1.35 |
0.77 |
0.60 | |||||
|
Personal Information | ||||||||||||||||||||
|
Qn Key |
My job duties |
Changes |
Job relates to mission | |||||||||||||||||
|
Rec'd |
Tot. Use |
Desire |
Tot. Use |
Desire |
Tot. Use |
Desire | ||||||||||||||
|
Mean |
3.77 |
3.85 |
3.43 |
3.83 |
3.38 |
3.92 | ||||||||||||||
|
CMC |
F2F |
Phone |
CMC |
F2F |
Phone |
CMC |
F2F |
Phone | ||||||||||||
|
Mean |
2.91 |
3.25 |
1.92 |
3.00 |
3.67 |
1.75 |
1.62 |
2.77 | 1.31 | |||||||||||
|
SD |
1.45 |
0.75 |
1.00 |
1.41 |
0.78 |
0.97 |
0.87 |
1.09 | 0.63 | |||||||||||
|
Policy and Procedure Information | ||||||||||||||||||||
| Qn Key |
Current P&P |
Changes to P&P |
Announcements | |||||||||||||||||
|
Rec'd |
Tot. Use |
Desire |
Tot. Use |
Desire |
Tot. Use |
Desire | ||||||||||||||
|
Mean |
3.62 |
3.69 |
3.31 |
3.85 |
3.92 |
3.77 | ||||||||||||||
|
CMC |
F2F |
Phone |
CMC |
F2F |
Phone |
CMC |
F2F |
Phone | ||||||||||||
|
Mean |
2.69 |
2.85 |
1.77 |
2.85 |
3.08 |
1.62 |
3.31 |
3.50 | 1.46 | |||||||||||
|
SD |
1.38 |
1.07 |
0.93 |
1.28 |
0.95 |
0.77 |
1.38 |
1.09 | 0.78 | |||||||||||
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This page is created and maintained by Sue
Soy ssoy@ischool.utexas.edu
Last
Updated 07/01/2001
© Copyright 2001 Susan K. Soy
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to copy and distribute freely for academic purposes with this notice and attribution.
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