I had the assignment about information-seeking behavior in the first semester in U.S. The assignment required to interview someone with pre-formatted open questionnaire, therefore, which should not have closed questions such as yes or no.
While I was interviewing interviewee, who was seeing a doctor regularly because of her eyes problem, I realized the study of information-seeking behavior is fundamental to our field, library and information science.
I found good resource about it.
Solomon, P. (1997) "Conversation in Information-Seeking Contexts: A Test of an Analytical Framework." Library & Information Science Research 19 no. 3, 217-248.
Also available on the WWW. URL:
http://ils.unc.edu/~solomon/hp/ConInfo.html
Abstract
"This article develops an analytical framework to support the analysis of conversations in information seeking contexts. The framework brings together linguistic and sociolinguistic issues such as vocabulary, cohesion, coherence, turn taking, turn allocation, overlaps, gaps, openings, closings, frames, repairs, role specification, and stylistic features. These issues serve as viewpoints for exploring how information-seeking conversations differ from casual conversation and conversations in restricted conversational domains (e.g., teacher-student; physician-patient). A sample of nine conversations from two information seeking contexts (i.e., school library media center, public library) is used to test the utility of the analytical framework and explore possible characteristics of information seeking conversations. The findings support the utility of the framework for various purposes including: training of information specialists, feedback on their performance, design of human-computer dialogues, elicitation of decision making processes during information seeking, and support for natural language processing."
Posted by judith at March 5, 2003 11:44 PM