Lynn Westbrook Associate Professor (512) 232-7831 Room: UTA 5.449 Hours: Thursday 4:00-5:00pm, Wednesdays 7:30-8:00pm, and by appointment http://www.ischool.utexas.edu/~lynnwest/lynn/

Degrees:

• BA in Education with English, Theatre, and Speech concentrations, 1979
• MA in Library Science, University of Chicago, 1982
• PhD in Information and Library Studies, University of Michigan, 1995

Bio:

Lynn Westbrook's research interests include the following three areas: information worlds of domestic violence survivors, the nature and quality of digital reference transactions, and the role of mental models in reference work. Her work with domestic violence survivors addresses their affective, cognitive, and behavioral concerns using the person-in-situation framework. The role of e-government (at both the local and state levels), the coverage of extended formal information support infrastructure, and the use of informal support structures (both in-person and online) are currently under examination in separate studies. The use of politeness theory and its application to formality indicators constitutes one aspect of digital reference research while the structure and content of the interactions bears a separate focus. The socio-cognitive study of mental model development and application in information seeking is her final area of study.

All three research threads intersect at specific nexus points. For example, a current study indicates that the mental models of domestic violence survivors develop at varying rates in response to standardized information frameworks employed at shelters and post-shelter independence levels might be fostered by the use of online reference support to support that development through information problem-solving.

Specialization(s):
User Services and Studies, Research Methods, Reference or Information Services, Online Searching/Information Retrieval, Management of Libraries and Information Services, Library Use Instruction, Information Storage and Retrieval, Information Services in Society, Information Literacy, Collection Development

Year	Semester	Course
2010	Fall	INF 397.3	Digital Libraries Research
2010	Fall	INF 398T	Supervised Teaching in Information Studies - RESTRICTED
2010	Fall	INF 180J	Introduction to Information Studies
2010	Spring	INF 384D	Collection Management
2009	Fall	INF 180J	Introduction to Information Studies
2009	Fall	INF 387C	Managing Information Organizations
2009	Spring	INF 387C	Managing Information Organizations
2009	Spring	INF 384D	Collection Management
2008	Fall	INF 180J	Introduction to Information Studies
2008	Fall	INF 387C	Managing Information Organizations
2008	Spring	INF 387C	Managing Information Organizations
2008	Spring	INF 384D	Collection Management
2007	Fall	INF 387C	Managing Information Organizations
2007	Fall	INF 382D	Introduction to Information Resources and Services
2006	Fall	INF 382D	Introduction to Information Resources and Services
2006	Fall	INF 387C	Managing Information Organizations
2006	Fall	INF 387C	Managing Information Organizations
2006	Spring	INF 387C	Managing Information Organizations
2006	Spring	INF 384D	Collection Management
2005	Fall	INF 387C	Managing Information Organizations
2005	Fall	INF 382D	Introduction to Information Resources and Services
2005	Spring	INF 382D	Introduction to Information Resources and Services