Course Schedule:

Week 1- (Aug. 31, 2008) Course Overview, Introduction, Review of Knowledge Management Concepts

Primary Readings

Course Syllabus (reviewed in class)
Prusak, L. Where Did Knowledge Management Come From?
Ruggles, Rudy. (1998) The State of the Notion: Knowledge Management in Practice. California Management Review. Vol 40, No. 3. pp 80-90.

Deliverables

Personal Introductions
KM systems overview, evaluation and preliminary topic overview
Individual topic selection for class discussion and research paper topic
Weblog Introduction
Class Work: Weblog work guidelines, setup and use.

Week 2 - (Sept. 4, 2008) Foundations of Knowledge Management

Primary Readings

Davenport, T & Prusak, L. Working Knowledge, Chapters 1-4

Deliverables

Class Work: Blogging about Primary Readings

Week 3 - (Sept. 11, 2008) Knowledge Management and Technology[Top]

Primary Readings

Davenport, T & Prusak, L. Working Knowledge, Chapters 5-9.
Tiwana, Amrit & Balasubramaniam, Ramesh. (2001) Integrating Knowledge on the Web. IEEE Internet Computing. May/June 2001. 32-39. IEEE.

Secondary Readings

Marwick, A.D. (2001) Knowledge Management Technology IBM Systems Journal, 40(4).

Deliverables

Ongoing weblog posting and commentary

Week 4 - (Sept. 18, 2008) Social Networks [Top]

Primary Readings

Weinberger, David. (2003) Small Pieces Loosely Joined: A Unified Theory of the Web. Perseus Publishing. (Web site for Small Pieces.)

Deliverables

Class Work - What small pieces make a difference for knowledge work, collaboration and communication?
Ongoing weblog posting and commentary

Week 5 - (Sept. 25, 2008) The Future of (Collaborative) Work [Top]

Primary Readings

Malone, Thomas. (2004) The Future of Work.

Secondary Readings

Teece, David J. (1998) Research Directions in Knowledge Management. California Management Review. Vol 40, No. 3. pp 289-292
McDermott, Richard. (1999) Why Information Technology Inspired But Cannot Deliver Knowledge Management. California Management Review. Vol 41, No. 4. pp 103-117.
Masterton, Simon & Watt, Stuart . (2000) Oracles, Bards, and Village Gossips, or, Social Roles and Meta Knowledge Management. Information System Frontiers 2:3/4. pp 299-315.

Deliverables

Class Work - Designing a Better Blog for the Future
KMS Research Paper Topic Proposal
Ongoing weblog posting and commentary

Week 6 - (Oct. 2, 2008) Email [Top]

Primary Readings

Ducheneaut, N.& Bellotti, V. (2001) E-mail as Habitat: An Exploration of Embedded Personal Information Management. Interactions. Sept/Oct 2001. 30-38. ACM Press
Whittaker, Steve & Sidner, Candace. (1996) Email overload: exploring personal information management of email. Proceedings of the Conference on Computer Human Interface.Vancouver, BC Canada.
Venolia, Gina D. & Neustaedter, Carman. Understanding Sequence and Reply Relationships within Email Conversations: A Mixed-Model Visualization. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Bellotti, Victoria, Duchenueat, Nicholas; Howard, Mark; Smith, Ian. (2003) Taking Email to Task: The Design and Evaluation of a Task Management Centered Email Tool. Proceedings of the Conference on Computer Human Interface. Ft. Lauderdale, FL.

Secondary Readings

Moody, Paul.(2002) Reinventing Email CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Rohall, Steven K. (2002) Redesigning Email for the 21st Century: Workshop Position Paper. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Balter, Olle & Sidner, Candace. (2002) Bifrost Inbox Organizer: Giving Users Control Over The Inbox. Proceedings of NordiCHI 2002. Arhus, Denmark. ACM Press.
Microsoft Exchange Specifications and Features
Segal, R. and J. Kephart (1999). MailCat: An Intelligent Agent for Organizing Email. ACM Autonomous Agents Conference, Seattle.
Isbell, Charles. Ishmail: Managing Massive Amounts of Mail. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Bellotti, Victoria, Duchenueat, Nicholas; Howard, Mark; Neuwirth, Christine; Smith, Ian. (2002) Taskmaster: recasting email as task management. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.

Systems

Listservs
Sendmail Specifications and Features
Zaplet
Spamassassin

Deliverables

KMS Research Paper Outline Due
Ongoing weblog posting and commentary

Week 7 - (Oct. 9, 2008) Personal Information Management [Top]

Primary Readings

Richard Boardman, M. Angela Sasse and Bob Spence. (2002) Life Beyond the Mailbox: A Cross-Tool Perspective on Personal Information Management. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.
Freeman, Eric & Gelernter, David. (1996) Lifestreams: A Storage Model for Personal Data.
Abrams, D. Baecker, R. and Chignell, M. Information Archiving with Bookmarks: Personal Web Space Construction and Organization. Proceedings of the Conference on Computer Human Interface. 1998. ACM Press.
Malone, T. W. (1983) How Do People Organize Their Desks? Implications for the Design of Office Information Systems. ACM Transactions on Office Information Systems. 1(1), 99-112. ACM Press.
Jones, William; Bruce, Harry; Dumais, Susan (2001) Keeping Found Things Found on the Web. Proceedings of CIKM '01. Atlanta, GA. ACM Press.
Boardman, R. & Sasse, M. (2004) Stuff goes into the computer and doesn't come out. Proceedings of the 2004 conference on Human factors in computing systems.

Secondary Readings

Ford, Daniel. (2001) Tempus Fugit: a system for making semantic connections. Proceedings of the tenth international conference on Information and knowledge management. Atlanta, Georgia.
Kaplan, S. Jerrold; Kapor, Mitchell; Belove, Edward J.; Landsman, Richard A. and Drake, Todd. R. (1990) Agenda: a personal information manager. Communications of the ACM. 33(7). ACM Press.

Systems

Deliverables

KMS System Evaluation Due
Ongoing weblog posting and commentary

Week 8 - (Oct. 16, 2008) Personal Knowledge Management [Top]

Primary Readings

Bush, Vannevar. (1945) As We May Think. Atlantic Monthly, Vol 176, No. 1. pp 101-108.
Edmonds, Andy; Bluestein, J. & Turnbull, D. (2004) A Personal Information and Knowledge Infrastruction Intergrator. Journal of Digital Information. Vol 4, Issue 4.
Gemmel, Jim; Bell, Gordon; Leuder, Roger; Drucker Steven & Wong, Curtis. (2002) My Life Bits: Fulfilling the Memex Vision. ACM Multimedia, pp 235-238.
Dumais, Susan; Cutrell Edward; Cadiz, JJ; Jancke, Gavin; Sarin, Raman & Robbins, Daniel C. (2003) Stuff I've Seen: A System for Personal Information Retrieval and Re-Use. Proceedings of SIGIR '03. pp1-8.
Sellen, Abigail J.; Murphy, Rachel Shaw, Kate L. (2002) How Knowledge Workers Use the Web. Proceedsings of CHI 2002. pp 227-234.
Kaasten, Shaun & Greenberg, Saul. (2001) Integrating Back, History and Bookmarks in Web Browsers. Proceedings of CHI 2001. pp 379-380.

Secondary Readings

Rheingold, Howard (2000). Tools for Thought. (Print Edition, MIT Press 2000)
Johnson, Steve. (2005) Tool for Thought. (Essay in New York Times, January 30, 2005.)
Chakrabarti, S., et. al (2000) Using Memex to archive and mine community Web browsing experience. Proceedings of WWW9.
Soules, Craig & Ganger, Gregory. (2003) Why can't I find my files? New Methods for automating attribute assignment. Proceedings of the Ninth Workshop on Hot Topics in Operating Systems, USENIX Association, May 2003.
Barth, Steve. Personal Knowledge Management Columns on KMWorld.com.
Rhodes, B. J. and T. Starner (1996). Remembrance Agent: A continuously running automated information retrieval system. The First International Conference on The Practical Application OF Intelligent Agents

Systems

Microsoft DataMountain
DEVONThink
OmniOutliner

Deliverables

Class Work: Is the Browser the PKM Focal Point?
Class Work: PKM Applications, what do you use?
Ongoing weblog posting and commentary

Week 9 - (Oct. 23, 2008) Intranets, Portals and Organizational Knowledge [Top]

Primary Readings

Brown, John Seely & Daguid, Paul. (1998) Organizing Knowledge. California Management Review, Vol. 40. No. 3. pp 90-111
Choo, C.W., Detlor, B. & Turnbull, D. (2000) Web Work: Information Seeking and Knowledge Work on the World Wide Web. (Chapter 4 Excerpt: A Behavioral-Ecological Framework for Intranet Design). Kluwer Academic Press.
Ginsburg, Mark & Kambi, Ajit. (1999) Annotate: A Web-based Knowledge Management Support System for Document Collections.Proceedings of the 32nd Hawaii International Conference on System Sciences. IEEE.
Stenmark, D. (2000). The Creative Intranet: Factors for Corporate Knowledge Creation.
Liongosari, E. S., K. L. Dempski, et al. (1999).In Search of A New Generation of Knowledge Management Applications. SIGGROUP Bulletin. 20: 60-63.
Detlor, B. (2000).The corporate portal as information infrastructure: Towards a framework for portal design. International Journal of Information Management, 20(2), 91-101.

Secondary Readings

Vasconcelos, J., Kimble, C., & Gouveia, F. (2000) A Design for a Group Memory System Using Ontologies. Proceedings of the 5th UKAIS Conference. Cardiff. McGraw Hill.
Millen, D., Fontaine, M., Muller, M. (2002) Understanding the Benefit and Costs of Communities of Practice. Communications of the ACM. 45(4), 69-73. ACM Press.
Lee, L.& Gaines, B. (1996) Knowledge Acquisition Processes in Internet Communities. Proceedings of the 10th Knowledge Acquisition Workshops, Banff, Canada November 9-14, 1996.
Brinn, Marshall; Carrico, Todd and Combs, Nathan. Every Agent a Web Server, Every Agent a Community Intranet. Proceedings from Agents'01. Montreal, Quebec, CANADA. ACM Press.
Ackerman, Mark S. & Halverson, Christine A.Reexamining Organizational Memory. Communications of the ACM. 43(1), 59-64. ACM Press.
Roberts-Witt, S. L. (1999, July). Making sense of portal pandemonium. Knowledge Management Magazine.
Large, A., Beheshti, J. & Rahman, T. (2002) Design Criteria for Children's Web Portals: The Users Speak Out. Journal of the American Society of Information Science and Technology, 53(2): 79-94.

Systems

Deliverables

KMS Research Paper First Draft Due (minimum 5 pages of coherent, topical text)
Class Work:Weblogs as intranets or portals?

Week 10 - (Oct. 30, 2008) Networked, Dynamic Collaboration [Top]

Primary Readings

Butterfly: a conversation-finding agent for Internet relay chat. Neil W. Van Dyke, Henry Lieberman, Pattie Maes. Proceedings of the 4th international conference on Intelligent user interfaces December 1998.
Nardi, Bonnie. Whittaker, Steve & Bradner, Eric. (2000) Interaction and Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000. Philadelphia, PA. ACM Press.
Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for Cooperative Work on the World Wide Web. International Journal of Human Computer Studies. 46, pp. 827-846.
Appelt, W. (2001) What Groupware Functionality do Users Really Use? In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua, February 7-9, 2001. IEEE Computer Society, Los Alamitos.

Secondary Readings

Cockburn, A. and Greenberg, S. (1993) Making Contact: Getting the Group Communicating with Groupware
Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps: Visualizing Awareness in Shared Workspaces. CHI 2003, Ft. Lauderdale, FL. ACM Press
Hattori, F., Ohguro, T., Yokoo, M. Matsubara, S., and Yoshida, S. (1999) Socialware: Multiagent Sysems for Supporting Network Communities, Communications of the ACM, March, 1999/Vol.42, No. 3.
Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow in the Footsteps of Email? Proc. INTERACT 2003, 817-820.
Roper, S. and Kindred, J. (2005) “IM here” Reflections on virtual office hours. First Monday

Systems

Deliverables

Class Work - Is Messaging Instant Collaboration? How does tacit knowledge get communicated with new technology?
Ongoing weblog posting and commentary
Discuss Research Paper progress

Week 11 - (Nov. 6, 2008) Collaborative Filtering & Recommender Systems [Top]

Primary Readings

Goldberg, David; Nichols, David; Oki, Brian M. & Terry, Douglas. Using Collaborative Filtering to Weave an Information Tapestry. Communications of the ACM. 61- 70. Vol. 35, No. 12. ACM Press
Maltz, D. and K. Ehrlich (1995). Pointing the way: active collaborative filtering. CHI '95, ACM Press.
Kautz, H., B. Selman, et al. (1997). "Referral Web: Combining Social Networks and Collaborative Filtering." Communications of the ACM 40(3): 63-65.
Balabanovic, Marko & Shoham, Yaov. (1997) Fab: Content-Based, Collaborative Recommendation. Communications of the ACM. Vol. 40, No. 3. ACM Press.
Terveen, Loren; Hill, Will; Amento, Brian; McDonald, David & Creter, Josh. (1997)PHOAKS: A System for Sharing Recommendations. Communications of the ACM. 40(3), 59-62. ACM Press.

Secondary Readings

Glance, N., Arregui, D., and Dardenne, M. (1997). Knowledge Pump: Community-centered Collaborative Filtering. 5th DELOS Workshop on Filtering and Collaborative Filtering, Budapest, Hungary.
Procter, R. and McKinlay, A. (1997). Social Affordances and Implicit Ratings for Social Filtering on the Web. Delos Workshop on Collaborative Filtering, Budapest.
Konstan, J., Miller, B., Maltz, D., Herlocker, J., Gordon, L. and Riedl, J. (1997), Applying collaborative filtering to usenet news, Communications of the ACM, 40(3), 77-87.

Deliverables

Ongoing weblog posting and commentary
Discuss Research Paper progress

Week 12 - (Nov. 13, 2008) WiFi, UbiComp & Smart Mobs [Top]

Primary Readings

Rheingold, H. (2002) Smart Mobs: The Next Social Revolution. Perseus Publishing.

Secondary Readings

Lehman, T., McLaughry, S.W., Wycko, P. (1999) T Spaces: The Next Wave. Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences. Vol. 8. IEEE Press.
Grimm, R., Davis, J., Hendrickson, B., Lemar, E., et al. (2001) System Directions for Pervasive Computing. Proceedings of Hot Topics in Operating Systems(HotOS-VIII), Elmau, Germany, May 2001
Unplugged U.
Warchalking

Systems

Deliverables

Online discussion via instant messaging software
Ongoing weblog posting and commentary
KMS Research Paper Second Draft Due (minimum 10 pages of coherent, topical text)
KMS Research Papers cross-editing (bring at least 1 printout of your paper to class)
Discuss Research Paper progress

Week 13 - (Nov. 20, 2008) Networks [Top]

Primary Readings

Kelly, K. Out of Control
Wellman, B. (1996) For a Social Network Analysis of Computer Networks: A Sociological Perspective on Collaborative work and Virtual Community. Proceedings of SIGCPR/SIGMIS. Denver, CO. ACM Press.

Secondary Readings

Quan-Haase, A. & Wellman, B. How Does the Internet Affect Social Capital? In IT and Social Capital. Huysman and Wulf (eds). (Forthcoming)
Avery, P., Resnick, P. & Zeckhsuaser, R. The Market for Evaluations.
Cross, R., Parker, A. and Borgatti, S. A bird's eye view: Using Social Network Analysis to Improve Knowledge Creation and Sharing. IBM Institute for Business Value Publication.
Farnham, Shelly. Personal Map: Automatically Modeling the User's Online Social Network. CSCW 2002 Workshop: Redesigning Email for the 21st Century. New Orleans, LA.

Systems

Deliverables

KMS Research Paper (Final Version) due to Instructor at the beggining of class
Discuss Research Paper progress

Week 14 - (Nov. 27, 2008) Thanksgiving - No Scheduled Class [Top]

Week 15 - (Dec. 4, 2008) The Future of Knowledge Management Systems [Top]

Primary Readings

Davenport, T. H. (1996). "Think tank- The Future of Knowledge Management." CIO 9(6): 30-32.
Davenport, T., D. DeLong, et al. (1998). "Successful knowledge management projects" Sloan management review 39(2): 43-57.
Hill, Linda & Koch, Traugott. (2001) Networked Knowledge Organization Systems: introduction to a special issue. Journal of Digital Information, Volume 1 Issue 8. Article No. 53, 2001-04-03.
Smith, Marc. Tools for Navigating Large Social Cyberspaces
Ackerman, M. S. AND Malone, T. W. 1990. Answer Garden: A tool for growing organizational memory. SIGOIS Bull. 11, 2&3 (Apr.), 31-39.
Seely-Brown, John. (2000) Agents and Angels
Norman, D. (2002) How Might People Interact with Agents?

Secondary Readings

Ackerman, M. S (1994). Augmenting Organizational Memory: A Field Study of Answer Garden.
Ackerman, M. S. & McDonald, D.W. (1996) Answer Garden 2: Merging Organizational Memory with Collaborative Help.
McDonald, David & Ackerman, Mark. (2000)Expertise Recommender: A Flexible Recommendation System and Architecture. Proceedings of CSCW'00. ACM Press.
Bayardo, R., Agrawal, R., Gruhl, D., Somani, A. (2002) YouServ: A Web Hosting and Content Sharing Tool for the Masses. WWW2002, May 7-11, 2002, Honolulu, Hawaii, USA
Malone, Lai, & Fry. Experiments with Oval: A Radically Tailorable Tool for Cooperative Work
Lieberman, H. (1997). Autonomous Interface Agents. ACM Conference on Human-Computer Interface [CHI-97], Atlanta, ACM Press.
Voss, A. and Kreiflets, T. (1997) SOAP: Social Agents Providing People With Useful Information. Proceedings of GROUP'97, ACM Press, pp. 291-298.
Shardanand, U. & Maes, P. (1995) Social information filtering: algorithms for automating "word of mouth". Conference proceedings on Human factors in computing systems. ACM Press.
Maes, P. (1994) Agents That Reduce Work and Information Overload. Communications of the ACM, 37(7), 31-40.
Berners-Lee, T., Hendler, J. and Lassila, O. (2001) The Semantic Web. Scientific American, May 2001.
Stojanovic, Nenad & Handschuh, Siegfried. (2002) A Framework for Knowledge Management on the Semantic Web. Proceedings of the World Wide Web conference 2002. Honolulu.
Yu, Bin & Singh, M. (2002) An Agent-Based Approach to Knowledge Management. CIKM'02. McLean, VA. ACM Press.

Systems

Deliverables

Ongoing weblog posting and commentary
KMS Research Paper (Final Version) returned from Instructor
Revised KMS Paper should be posted to the course blog and linked in by December...